Shipping policy
SHIPPING POLICY
Order Processing
Orders are typically processed within 1–3 business days after payment is successfully received. Business days are Monday through Friday, excluding applicable holidays.
During periods of high order volume, promotions, new product launches, or holidays, processing times may be longer.
Shipping Rates
We currently offer the following shipping options for eligible U.S. orders:
Standard Shipping: $8.00
Express Shipping: $15.00
Free Standard Shipping: Available on orders of $70 or more.
Available shipping options and final shipping charges are displayed at checkout. Shipping availability may vary based on the destination, order, or other applicable factors.
Estimated Delivery Times
Delivery times shown at checkout are estimates and begin after the order has been processed and transferred to the carrier. Actual delivery times may vary depending on the carrier, destination, weather conditions, holidays, and other circumstances outside our reasonable control.
Order Tracking
When tracking is available, customers will receive tracking information after the order has been shipped. Please allow time for the carrier to update tracking information after the shipping label is created.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error in your shipping information. We cannot guarantee that an address can be changed after an order has been processed or shipped.
Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility, to the extent permitted by applicable law.
Lost or Delayed Packages
If your package appears to be significantly delayed or lost, please contact us at precisioncleanhouston@gmail.com. We will assist with reviewing the tracking information and, when appropriate, contacting the shipping carrier. Carrier investigations and resolutions may require additional processing time.
Damaged Packages or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us as soon as reasonably possible at precisioncleanhouston@gmail.com and include your order number, a description of the issue, and clear photos of the product and packaging when applicable.
We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.
Returns
Return shipping for standard eligible returns is the customer's responsibility. Please review our Return & Refund Policy for eligibility requirements and additional information before returning an item.
International Shipping
International shipping availability, rates, duties, taxes, and import requirements may vary by destination. If international shipping is offered at checkout, customers are responsible for applicable import duties, taxes, customs charges, or similar government-imposed fees unless otherwise stated at checkout or required by applicable law.
Contact Us
For questions regarding shipping or an existing order, contact:
Precision Clean
precisioncleanhouston@gmail.com